terrible installer experience

I deal with installers and activation requirements often at work so this sort of thing really bugs me. I ordered a hard copy of the —- plugin. I received the cd and began the installation only to find that my CD is just an empty installer shell that goes to a web server to download the file. So here I am with no internet access on my workstation completely unable to fetch and download the plugin that I paid $300 for to have a 700MB cd that doesn’t even have the full installer on it!

Found a workaround that claims to allow me to download the installer file from a web-enabled machine, then manually move it to my music workstation for install. However, the installer shell asks for Serial & Authentification info (which I have – legally), but has no way of cross-checking the info to verify that it’s an acceptable combo, is entered correctly, etc… it simply passes this text onto a web server.

And promptly returns an error saying the page is not available. No feedback about my installation. No suggestion that I entered the serial wrong or that my email doesn’t match the one they have for me. Nothing but the eternal winds of suckage. And I haven’t even made it to Activation yet…

I’ve used — for 4 years now and I love the system, but this stuff really undermines my faith in their product. You should always always always do whatever you can to guarantee a successful and easy installation.

This does not keep your software from being pirated. It only pisses off the honest people that are trying to pay you for your product.

Again I implore you and every other software shop: make installation easy and reliable.

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